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* * * * SPECIAL NOTE * * * *
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Shipping charges are non-refundable. Customers
are responsible for shipping charges associated
with returning product to us unless the product
was defective or received in error. |
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Special AirSoft Guns Return
Policy |
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| Important warranty and
product return information
is provided on this
document. Please take a
moment and read this
important information
carefully. All of our
airsoft guns are tested
before they ship. In order
for us to keep our prices as
low as possible on the
airsoft line, we must have a
strict policy for returns
and replacements. We are
sorry if this causes any
difficulty with our
customers but due to the
nature and usage of these
products, there is a high
probability of accidental
damage in use, abuse, and
normal wear and tear on the
airsoft guns. Those are
things not considered
manufacturing defects and
are not covered under ANY
warranty. Please be aware
that BB magazines, cases,
and components such as the
outer shell/frame are not
covered under warranty. We
appreciate your cooperation
with our policy.
ALL AirSoft guns will be
considered for return and
considered for replacement
for manufacturer defect
only. NetLink Enterprises,
Inc. provides a five-day
limited warranty associated
with all AirSoft products
purchased from us. This
5-day warranty begins from
the date that the consumer
received his/her product
from the package carrier.
All returns after the
five-day limited warranty
time has expired will need
to be shipped to the
manufacturer, not NetLink
Enterprises, Inc. All
returns shipped to us after
this five-day period has
expired will be refused and
returned to you. The
manufacturer of the AirSoft
guns carries a "limited"
30-day warranty. Any issues
after the 30 day warranty
period the manufacturer
carries will still need to
be addressed with the
manufacturer as to what they
will do for you. It is the
purchaser, not NetLink
Enterprises, to return
product to the manufacturer
for service and any charge
associated with the repair
is your responsibility. You
pay for all shipping to and
from.
To be accepted for any
return, product must be in
original packaging with
receipt to be considered for
replacement. We provide
replacement ONLY for same
gun. No cash or credit
refunds will be given. ANY
product that has been taken
apart and/or misused by the
purchaser in any way will
NOT be considered for return
or exchange - no exceptions.
Product must be in new
condition. We must be
notified of defect within 5
business days of receipt of
your product. You must have
a RMA # and product must be
returned within 10 business
days of notification of
defect. Airsoft guns will
NOT be considered for return
for any other reason. If the
gun wasn't what you expected
and/or you just don't like
it, we cannot take it back.
Please understand this
policy before ordering the
product. If you would like
to tell us the problem with
your product and request an
RMA#, please complete this
form. |
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Standard Return Policy: 30
Day Return Policy |
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| NetLink Enterprises has
a 30-day return policy. If
you are unhappy with your
purchase, return it to us
within 30 days in the
original packaging and
original condition and we
will give you your choice of
a refund or exchange. No
restocking fee applies. If
purchase is returned without
original packaging and not
in original condition, a 25%
restocking fee will apply,
no exceptions. |
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Damaged Items |
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| All items are inspected
prior to shipment and are
shipped insured. We are not
responsible for damage
incurred in shipping. If
your package is damaged in
shipment, you must save all
packing materials and
contact the carrier (UPS at
1-800-PICKUPS or the US
Postal Service) immediately.
DO NOT RETURN THE PACKAGE TO
US, but do contact us and
let us know that there is a
problem so that we may
follow up with the carrier. |
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Exchanges, Credits, and
Returns |
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| You must Contact us by
email prior to returning any
item so that a Return
Authorization Number can be
issued. Please include your
order number, name and items
ordered in the email.
Merchandise returned without
a Return Authorization
Number will be returned to
sender. Once you have a
Return Authorization Number,
please return item in
original packaging and
condition. Please be sure to
write the Return
Authorization Number on the
outside of the box and send
the package postpaid and
insured. Include a copy of
your invoice as well as a
note explaining the reason
for the return. We reserve
the right to charge a 25%
restocking fee if purchase
is returned without original
packaging and not in
original condition. Please
allow up to 14 days for
processing of returns. |
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Refunds |
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| We'll notify you via
e-mail of your refund once
we've received and processed
the returned item. You can
expect a refund in the same
form of payment originally
used for purchase within 14
business days of our
receiving your return. |
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Blank
Firing Prop Guns, Modern Replica Prop Guns,
Airsoft BB Guns, Martial Arts Items and
Telephone Voice Changers are SHIPPED TO
verifiable credit card BILLING ADDRESS or a
shipping address as registered with your
financial institution only. Signature
Required for delivery. Shipped to USA addresses only. |
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